WORLDWIDE SHIPPING - BUY NOW, PAY LATER

Did you know almost every question is answered in our FAQ? Scroll down to check them out.

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Frequently Asked Questions

  • If we see that a product is loved, we will certainly try to restock it. On our Instagram and Facebook pages we will keep you updated, but you can also leave your e-mail address on the sold-out product page, then you will receive an e-mail as soon as the product is back in stock. Are you still very curious? Do not hesitate to ask your question via our chat function at the bottom right of the screen, instagram, facebook, mail or our contact form.

  • We try to indicate as much as possible with the item in question when we expect it to be back in stock. If it is not stated with the article, then the delivery time is unfortunately not yet known to us.

  • Unfortunately it is not possible to reserve an article at Housewolf.

  • This means that this item cannot be delivered from our stock. We will order your this item for you asap, in most cases this takes 1 to 2 weeks. We will ship the entire order when your backordered item has been received by us.

  • You can safely pay with:

  • You can have a Housewolf Giftcard delivered to yourself or to the lucky person who receives the giftcard. We will pack the giftcard like a pretty gift, so it will be a little party to give and to get.

    Are you the lucky one who received the gift card and do you want to spend it online? Then enter the code on the card on our checkout page at the 'Housewolf Giftcard' section.

    Giftcard rules:

    - Enter the code on your gift card on the shopping cart page, in the 'Discount code' field.

    - You cannot buy a giftcard with a giftcard.

    - Giftcards cannot be returned or exchanged for money.

    - When returned items have been paid with a giftcard, the amount to be returned is put back on the giftcard. The validity stated on the giftcard remains applicable.

  • If your Gift Card does not work, there is a good chance that you have an outdated cardboard Gift Card from us. In this case your Giftcard code only works in the 'Coupon' field.

    Plastic Giftcards work by entering the barcode in the 'Housewolf Giftcard' field.

    Is your Gift Card still not working? In the case of a cardboard Gift Card, first check whether your Gift Card has not expired. Isn't this the case. Please contact our customer service ([email protected])

  • Shipping costs depend on the country you order from; you can find the costs for your country at the check out page. We are working hard on lower shipping costs for the future. We will keep you posted!

  • At Housewolf we know how impatient you can get while waiting for your items to arrive. That is why we strive to have your order delivered to you as soon as possible. If you have placed your order on a business day before 16:00 (4 p.m.), it will be sent the same day with PostNL and their partners abroad. Once we have sent your order, you will receive a confirmation of your order and an email with the Track & Trace code so you can convieniently track your order. Warning; our e-mails can end up in your spambox!

  • After placing your order you will immediately receive an order confirmation. No mail received? First, look into your junk mail. If you can not find it there, something has probably gone wrong with filling in your contact information. In that case, contact us directly so we can help get your order back on track.

  • In most cases it is no longer possible to change or cancel your order. The order is directly processed. But feel free to contact us so we can see if we can help you anyway.

  • Register your return via your account, by clicking on the figure or on 'my account' at the top right of the screen. Didn't create an account during checkout? Then click on 'Don't have an account? Get started' and create an account with the e-mail address with which you placed your order.

    Then choose the order you want to return in your account. Scroll down and click the 'Return items' button. Fill in the form and press Send. Your return has now been registered, now all you have to do is return your order to:

    Housewolf

    Lange Hezelstraat 21

    6511 CA Nijmegen

    Nederland

  • - Returns that are not registered according to the above instructions will not be processed.

    - Items must not be damaged and must be returned in the original packaging.

    - Design books may only be returned if they are still sealed. To prevent damage, we do not accept returns of design books without plastic packaging (Except Little Book of Gucci, Little Book of Chanel and Cereal Magazine).

    - Earrings may not be returned due to hygiene.

    - Studio LDE artworks cannot be returned due to customized work.

    - Return costs are for the sender. Unless you paid with Paypal, click here for more info.

    - Insure your return shipment if necessary, broken items (due to shipping) will not be returned.

    - You are responsible for the package until we have received it, so keep your proof of shipping until your return has been processed.

    - Items that fall outside the return period of 14 days will not be returned.

    - Returns that do not comply with our return policy can be returned for a fee.

  • You can return your purchase within 14 days of receipt, provided your return complies with our return policy.

  • Add a note to your return and mention your name and order number.

  • Send an e-mail to [email protected] and include the following information:

    - Name, order number, which items it concerns and that you forgot to send your packing slip.

    - If you have a track and trace code, please send it along (so we can find your return faster).

  • No worries! Then we have not received or processed your order. If we have received your return, we will send you a conformation notification by mail. You can expect the money on your account, credit card or PayPal account within 7 days of receiving your return.

  • Mail your complaint a.s.a.p. but within 3 days to [email protected] with the following information:

    Delivered damaged:

    1. Order number
    2. Photos of the damage
    3. Photo of the shipping box
    4. Photo of the shipping label on the box

    Wrongly delivered:

    1. Order number
    2. Photo of the incorrect delivered item

    Delivered incomplete:

    1. Order number
    2. Item number (SKU) of the missing item

    You cannot claim under the warranty with:

    * Damage due to intent or negligence

    * Exceptional wear

    * A battery of the item that needs to be replaced

    We ask you not to return anything before you have an answer from us. We will try to resolve your complaint with you as quickly as possible.

  • When we receive an un-accepted package, we will keep it for 14 days. In that time you can contact us to have the package sent again. However, we do charge costs for this.

    If your order has been returned to Housewolf, because the address has been entered incorrectly, we can resend your order. However, we do charge costs for this.

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